Customer Service

  • TICKET SALES OFFICE CONTACTS

    Please feel free to contact our Racing Hospitality and Reservations Department for further information:
    Tel +971 4 327 0077 or Ticket Sales Office +971 4 327 2110 (from October 30, 2016 to March 24, 2017)
    E-mail: ticketoffice@dubairacingclub.com or hospitality@dubairacingclub.com
    Website: www.dubairacingclub.com

    SHIPPING/COLLECTION INFORMATION

    Race Season bookings from the 3rd November 2015 – 9th March 2016

    Collection:

    Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B & C of the Meydan Grandstand from the 30th of October 2015. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email.

    Paid Courier:

    Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the date when the booking was received. All bookings made prior to the 16th of October 2016 will be couriered between the 16th of October and the 1rd of November 2016.

    Ticket Sales Office: Opening Hours from 30th of October 2016 until 24th of March 2017

    The Ticket Sales Office is located before the entrances and in between Gates B and C of the Meydan Grandstand; opening hours are between 8am to 8pm Sundays to Thursdays and on weekends if it is a race day. The Ticket Sales Office will be open daily from the 12th of March until the 24th of March 2017 from 8am to 8pm. The Ticket Sales Office will be closed on official holidays.

    For location map, please click here

  • CANCELLATIONS & REFUNDS

    Race nights:

    Cancellation 4 weeks prior to the race date - 100% refund.

    Cancellation 4 weeks within race date – no refund.

    Dubai World Cup:

    No refund on any Dubai World Cup purchased tickets.