Customer Service

TICKET SALES OFFICE CONTACTS

Please feel free to contact our Racing Events team at the Ticket Sales Office for further information:


Tel: +971 4 327 2110 or E-mail: ticketoffice@dubairacingclub.com
Website: www.dubairacingclub.com 

Opening hours (UTC/GMT+4):

  • Until 2nd of November 2017:
    8am to 4pm (closed on Friday, Saturday and UAE’s public holidays)

  • From 5th of November 2017 to 15th of March 2018:
    8am to 8pm (closed on Friday, Saturday and UAE’s public holidays unless it’s a race day) 

  • From 18th – 30th of March 2018: 8am to 8pm (open daily)

 

SHIPPING/COLLECTION INFORMATION

Race Season bookings from the 9th of November 2017 – 15th March 2018

Collection:
Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B & C of the Meydan Grandstand from the 5th of November 2017. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email. 

Paid Courier:
Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the date when the booking was received. All bookings made prior to the 22nd of October 2017 will be couriered between the 22nd of October 2017 and the 7th of November 2017.

Dubai World Cup bookings for Saturday the 31st March 2018 

Collection:
Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B&C of the Meydan Grandstand from the 4th of March 2018. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email.
Dubai World Cup tickets must be collected on or before the 30th of March 2018. Collection of Dubai World Cup tickets is not possible on the Dubai World Cup day itself, 31st of March 2018.

Paid Courier:
Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges/tickets will be couriered from the 4th of March 2018 until the 25th of March 2018. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the 5th of March 2017 or from the date booked if after the 4th of March 2018.

Breakfast With The Stars bookings for Thursday the 29th March 2018

Collection:
Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B&C of the Meydan Grandstand from the 4th of March 2018. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email.

Paid Courier:Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges/tickets will be couriered from the 4th of March 2018 until the 25th of March 2018. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the 5th of March 2017 or from the date booked if after the 4th of March 2018. 

  • CANCELLATIONS & REFUNDS

    Race nights:

    Cancellation 4 weeks prior to the race date - 100% refund.

    Cancellation 4 weeks within race date – no refund.

    Dubai World Cup:

    No refund on any Dubai World Cup purchased tickets.