Customer Service

TICKET SALES OFFICE CONTACTS

Please feel free to contact our Racing Events team at the Ticket Sales Office for further information:


Tel: +971 4 327 2110 or E-mail: ticketoffice@dubairacingclub.com
Website: www.dubairacingclub.com 

Opening hours (UTC/GMT+4):

  • Until 27th of October 2018:
    8am to 4pm Sunday-Thursday (closed on Friday, Saturday and UAE’s public holidays)
  • From 28th of October 2018 to 16th of March 2019:
    8am to 8pm Sunday-Thursday (closed on Friday, Saturday and UAE’s public holidays unless it’s a race day) 
  • From 17th – 29th of March 2019: 8am to 8pm (open daily)
  • From 31st of March – 12th of April 2019:
    8am to 8pm Sunday-Friday (closed on Saturday and UAE’s public holidays unless it’s a race day) 

  • SHIPPING/COLLECTION INFORMATION

    Race Season bookings from the 1st of November 2018 – 12th of April 2019 (excluding Dubai World Cup bookings for Saturday the 30th of March 2019)

    Collection:
    Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B & C of the Meydan Grandstand from the 28th of October 2018. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email. 

    Paid Courier:
    Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the date when the booking was received. All bookings made prior to the 21st of October 2018 will be couriered between the 21st of October 2018 and the 30th of October 2018.

    Dubai World Cup bookings for Saturday the 30th of March 2019

    Collection:
    Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B&C of the Meydan Grandstand from the 3rd of March 2019. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email.
    Dubai World Cup tickets must be collected on or before the 29th of March 2019. Collection of Dubai World Cup tickets is not possible on the Dubai World Cup day itself, 30th of March 2019.

    Paid Courier:
    Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges/tickets will be couriered from the 3rd of March 2019 until the 24th of March 2019. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the 3rd of March 2019on first-booked first-shipped basis, or from the date booked if after the 5th of March 2019.

    Breakfast With The Stars bookings for Thursday the 28th March 2019

    Collection:
    Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B&C of the Meydan Grandstand from the 3rd of March 2019. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email.

    Paid Courier:Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges/tickets will be couriered from the 3rd of March 2019 until the 24th of March 2019. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the 3rd of March 2019on first-booked first-shipped basis, or from the date booked if after the 5th of March 2019.

  • CANCELLATIONS & REFUNDS

    Race nights:

    Cancellation 4 weeks prior to the race date - 100% refund.

    Cancellation 4 weeks within race date – no refund.

    Dubai World Cup:

    No refund on any Dubai World Cup purchased tickets.