Customer Service

TICKET SALES OFFICE CONTACTS

Please feel free to contact our Racing Events team at the Ticket Sales Office for further information:


Tel: +971 4 327 2110 or E-mail: ticketoffice@dubairacingclub.com
Website: www.dubairacingclub.com 

Opening hours (UTC/GMT+4):

  • Until 19th of October 2019:
    8am to 4pm Sunday-Thursday (closed on Friday, Saturday and UAE’s public holidays)
  • From 20th of October 2019 to 14th of March 2020:
    8am to 8pm Sunday-Thursday (closed on Friday, Saturday and UAE’s public holidays unless it’s a race day) 
  • From 15th – 27th of March 2020: 8am to 8pm (open daily)
  • From 29th of March – 10th of April 2020:
    8am to 8pm Sunday-Friday (closed on Saturday and UAE’s public holidays unless it’s a race day) 

  • SHIPPING/COLLECTION INFORMATION

    Race Season bookings from the 24th of October 2019 – 10th of April 2020 (excluding Dubai World Cup bookings for Saturday the 28th of March 2020)

    Collection:
    Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B & C of the Meydan Grandstand from the 20th of October 2019. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email. 

    Paid Courier:
    Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the date when the booking was received. All bookings made prior to the 13th of October 2019 will be couriered between the 13th and the 23rd of October 2019.

    Dubai World Cup bookings for Saturday the 28th of March 2020

    Collection:
    Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B&C of the Meydan Grandstand from the 8th of March 2020. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email.
    Dubai World Cup tickets must be collected on or before the 27th of March 2020. Collection of Dubai World Cup tickets is not possible on the Dubai World Cup day itself, 28th of March 2020.

    Paid Courier:
    Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges/tickets will be couriered from the 8th of March 2020 until the 23rd of March 2020. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the 8th of March 2020 on first-booked first-shipped basis, or from the date booked if after the  8th of March 2020.

    Breakfast With The Stars bookings for Thursday the 26th March 2020

    Collection:
    Your badges/tickets will be ready for collection from the Ticket Sales Office located prior to the entrances and in between Gates B&C of the Meydan Grandstand from the 8th of March 2020. Badges & Tickets can only be collected on presentation of personal identification and this confirmation email.

    Paid Courier: Your badges/tickets will be couriered to the address provided only if the courier fee has been paid. All badges/tickets will be couriered from the 8th of March 2020 until the 23rd of March 2020. All badges will be couriered within 3 days for local bookings and 4-6 days for international bookings from the 8th of March 2020 on first-booked first-shipped basis, or from the date booked if after the  8th of March 2020.

  • CANCELLATIONS & REFUNDS

    Race nights:

    Cancellation 4 weeks prior to the race date - 100% refund.

    Cancellation 4 weeks within race date – no refund.

    Dubai World Cup:

    No refund on any Dubai World Cup purchased tickets.